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Driving Uptime and Efficiency: How UPS Service Parts Logistics Powers Critical Industries

UPS Supply Chain Solutions® Webinar

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In today’s fast-evolving industrial landscape, service parts logistics plays a critical role in sustaining uptime, efficiency and customer satisfaction.

Designed for professionals in supply chain, operations and field service management, this webinar explored the market dynamics shaping the service parts logistics industry, with a focus on high-growth sectors such as Semiconductor Capital Equipment, Data Center Infrastructure and Medical Devices.

Attendees gained:

  • Insights into key industry challenges, including supply chain complexity, regulatory pressures and the high cost of downtime.
  • A look at how these challenges can be addressed through logistics strategies and tools such as global networks, visibility platforms and reverse logistics.
  • Practical perspective on how service parts logistics is evolving to meet the needs of high tech and healthcare environments.


This session offered actionable strategies to strengthen service performance and resilience in today’s fast-changing market.


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Check out more content about trends shaping Service Parts Logistics today. 

Speakers

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David O'Leary

Vice President

UPS Service Parts Logistics

David oversees US and Canada operations, global account management, and customer implementations, with strategic oversight of the product worldwide. He brings 30+ years of experience across Sales, Finance, and Operations, including leadership roles in High Tech Sales and Service Parts Logistics. David holds a Bachelor of Commerce from the University of Toronto and is a Certified Professional Accountant (CPA).

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Stephen Kronenthal

Director of Business Development

UPS Global Logistics and Distribution

Stephen has over 31 years of leadership at UPS across Small Parcel, Global Logistics, and Supply Chain Solutions. As the One UPS High-Tech Vertical Lead, he’s driven innovation in operations, engineering, and business development. Most recently, he was the subject matter expert for UPS Velocity in Kentucky, leveraging deep expertise to deliver customer value and fuel growth.

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Nirav Patel

Senior Marketing Manager

UPS Global Logistics and Distribution

Nirav Patel is a multifaceted professional with a background in corporate strategy, analytics, marketing and leadership. Currently serving as the Senior Marketing Manager and leader of the Insights and Analytics team at UPS Global Logistics and Distribution, he identifies revenue-generating opportunities through research and analysis in addition to developing and deploying marketing strategies for outsourced warehousing and distribution.